Terms & Conditions
These terms and conditions ("Terms and Conditions") apply to the City Plumbing Rewards Programme (the "Promotion"), a loyalty programme for trade customers with a trade account with City Plumbing or PTS ("Account"), both trading names of City Plumbing Supplies Holdings Limited. City Plumbing Supplies Holdings Limited's registered office is at Highburne House, Eldon Way, Crick, Northamptonshire, NN6 7SL and its company number is 02489546 ("City Plumbing"). Please read these Terms and Conditions carefully and make sure that you understand them before registering for the Promotion. By completing the registration form for the Promotion online, and by participating in the Promotion, the Participant (as defined below) and any representative of the Participant ("Representative"), agree to be bound by these Terms and Conditions.
1. The Promotion
1.1. The Promotion may be operated on behalf of City Plumbing Supplies Holdings Limited by certain third party suppliers engaged by City Plumbing Supplies Holdings Limited for that purpose.
1.2. The Promotion shall continue until terminated by City Plumbing Supplies Holdings Limited in accordance with clause 8.
1.3. The Promotion is only open to trade account customers of City Plumbing Supplies Holdings Limited (“City Plumbing or PTS Account"); and
1.3.1. (the "Participant(s)" and each a "Participant").
1.4. Unless City Plumbing Supplies Holdings Limited expressly agrees otherwise in writing, the definition of Participant excludes:
1.4.1. any and all other holders of trade accounts (being cash or credit) of other brands of Highbourne Group Limited;
1.4.2. any and all holders of Accounts who are public sector organisations or housing associations;
1.4.3. any and all holders of Accounts who are large (more than ten employees) national and regional house builder companies and/or contractors.
1.4.4. any and all current and previous employees of Highbourne Group Limited or any other group company, or the immediate families of such employees, or public sector or housing association employees;
1.4.5. any and all employees of any agencies or event suppliers or their families or agents or any other person officially connected with the Promotion; and
1.4.6. any customers that currently receive, or are connected to a customer that currently receives, a contract price from City Plumbing Supplies Holdings Limited, Highbourne Group Limited and any other brands of Highbourne Group Limited.
1.4.7. If there is any uncertainty as to who may be a Participant and who may take part in this Promotion, please contact the City Plumbing Supplies Holdings Limited’s Marketing Department at marketing@cityplumbing.co.uk whose decision shall be final and binding.
1.5. The Promotion shall only apply to products purchased from City Plumbing or PTS by the Participants. It excludes products purchased through The Bathroom Showroom (Customers can join The Bathroom Showroom ‘Showroom Rewards’ programme separately at www.showroomrewards.co.uk. T&Cs apply).
1.6. In order to participate in the Promotion, Participants must first either be invited to join the promotion by a Branch Manager or branch colleague of City Plumbing or PTS and fill in the registration form online at www.cityplumbingrewards.co.uk or directly register online at www.cityplumbingreawards.co.uk. If registering directly at the website, the customer understands that they will need to have a Trade Cash Card or Credit Account with City Plumbing or PTS and they will have to leave 3 working days after opening the account before registering with City Plumbing Rewards.
1.7. City Plumbing Supplies Holdings Limited reserves the right to remove a Participant from the Promotion.
1.8. No third party or joint registrations will be accepted and only one registration per Participant and company will be accepted. Connected companies shall be deemed to be the same as the Participant to which they are connected, and deemed duplicate accounts dealt with accordingly.City Plumbing Supplies Holdings Limited reserves the right to refuse, merge or close additional City Plumbing Accounts or PTS at any time.
1.9. Unless City Plumbing Supplies Holdings Limited expressly agrees otherwise in writing, the primary methods of communication in connection with the Promotion shall be via the website www.cityplumbingrewards.co.uk ("Website"), emails and/or text messages (depending on the contact information supplied at registration).
2. Participants
2.1. If the Participant is acting as an individual or a partnership, the Participant must register at www.cityplumbingrewards.co.uk or be invited to join the Promotion, be resident in the UK and remain resident throughout the twelve month period commencing from the first day of the month during which the Participant's register for the Promotion (the "Promotion Joining Date") and for each following twelve month period commencing on each anniversary of the Promotion Joining Date (each 12 month period shall be termed a "Promotion Period") and be aged 18 or over at the date of the Promotion Joining Date.
2.2. If the Participant is a limited company or another entity with separate legal identity the Representative of that Participant must:
2.2.1. be invited to join the Promotion;
2.2.2. be aged 18 or over;
2.2.3. confirm, by completing the registration form online, that he or she:
2.2.3.1. has the authority to bind the Participant on whose behalf the Representative completes the registration (i.e. the Account holder); and
2.2.3.2. has made the Participant aware of the Promotion and has its consent to enter into the Promotion on its behalf.
2.3. It is a condition of entry that all information given at registration is true, current and full. It is the Participant's obligation to update (or ensure that the Representative updates) any information submitted upon registration and to ensure that the Participant's details (including its customer account details) remain accurate and up to date. All Incentives (as defined below) and communications that need to be sent to the Participant will be sent to the address held in City Plumbing Supplies Holdings Limited central customer account database, unless the delivery address is altered accordingly online. City Plumbing Supplies Holdings Limited will not be liable for any breach of these Terms and Conditions arising from the Participant's failure to update the information submitted or for any lost, delayed or undeliverable communications. If the Participant (or its Representative) does contact City Plumbing Supplies Holdings Limited to update any details the Participant (or its Representative) may be required to go into their City Plumbing or PTS branch to make changes to their customer account details, unless changes can be made remotely by City Plumbing or PTS, in which case they will be asked certain security questions before amendments to the Participant's Promotion account (the "City Plumbing Supplies Holdings Limited Account") or the Participant's Account are made.
2.4. If the Participant (or its Representative) fails to provide all of the requested and required information (including any security information), the Participant may be disqualified and not permitted to participate in the Promotion.
2.5. City Plumbing Supplies Holdings Limited is not responsible for incomplete, unclear, incomprehensible or distorted entries to the Promotion. Such entries will be void.
2.6. It is the Participant's responsibility to keep secure any information that might identify the Participant and/or its Representative and allow access to the Participant's City Plumbing Supplies Holdings Limited Account. Neither City Plumbing Supplies Holdings Limited nor its agents shall be responsible or liable in any way if a person is able to redeem or spend any Points (as defined below) as a result of the Participant and/or the Representative not taking proper care of the Participant's City Plumbing Supplies Holdings Limited Account details.
3. Membership Level and Associated Benefits
3.1. Each Participant will be awarded membership on joining.
3.2. Upon registration by a Participant for the Promotion, a Participant will be awarded entry points.
3.3. All installer qualifying spend will be gathered and shown on the Website in their City Plumbing Rewards account.
3.4. Participants will be able to obtain additional points through exclusive promotions.
3.5. Each Participant will receive Incentives (as defined at clause 4.8.3) associated to its qualifying will be notified by City Plumbing Supplies Holdings Limited from time to time and which may be subject to amendment or withdrawal by City Plumbing Supplies Holdings Limited at any time without prior notice.
3.6. It is the responsibility of the Participant to notify City Plumbing Supplies Holdings Limited of missing Qualifying Spend and present evidence of the same.
3.7. City Plumbing Supplies Holdings Limited may from time to time offer Participants entry into free prize draws ("Prize Draws") and the terms in Schedule 3 shall apply in addition to the rest of the Terms and Conditions.
4. Collecting Points and Incentives
4.1. Subject to clause 4.4, Participants will receive points for every £1 of qualifying spend
4.3. "Qualifying Spend" shall include:
4.3.1 Highbourne Group own brands (“iflo, PlumbRight, TradeSave, AquaFina, Solfex, ProWarm”) supplied through City Plumbing Supplies Holdings Limited will receive 2 points for every £1 spent by Participants of qualifying spend
4.3.2 Product Categories of Boilers, Smart Home, Cable, Copper, Power Tools will receive 1 point for every £1 spent by Participants of qualifying spend
4.3.3 All other categories will receive 2 points for every £1 spent by Participants of qualifying spend
4.3.4. Spend on certain products may be excluded from the Promotion at the discretion of City Plumbing Supplies Holdings Limited
4.3.5. Qualifying Spend only includes actual spend with City Plumbing Supplies Holdings Limited and any discounts or other offers that the Participant benefits from will not count towards the calculation of such Qualifying Spend.
4.4. City Plumbing Supplies Holdings Limited:
4.4.1. reserves the right to revise the points earned referred to in clause 4.1 and 4.2 and these may change from time to time; and
4.4.2. may award from time to time additional points during time limited promotional periods ("Enhanced Points Promotion"). The terms set out in Schedule 2 shall apply to Enhanced Points Promotions in addition to the rest of these Terms and Conditions.
4.5. If a Participant requires a refund on any spend made which was included within the Qualifying Spend (even after the expiry of the relevant Promotion Period), City Plumbing Supplies Holdings Limited will deduct the value of the refund from the Qualifying Spend (the "Deducted Qualifying Spend") and any Points that were awarded in relation to that Deducted Qualifying Spend shall be deducted from the Participant's Point total in their Account (the "Deducted Points").
4.6. If a Participant submits a Redemption (as defined in clause 5.2 below) and prior to the Participant receiving the Incentive (as defined at clause 4.8 below) any Deducted Points takes the Participant's Points total within its Account to a negative figure, City Plumbing Supplies Holdings Limited reserves the right to cancel the Incentive which the Participant submitted the Redemption for. The Points that the Participant had submitted the Redemption for will then be returned to its Account which the Participant may go onto submit a further Redemption for in due course.
4.7. City Plumbing Supplies Holdings Limited reserves the right to discount or ignore any spend by a Participant when calculating the Qualifying Spend in the event that it has reason to believe that such spend is not genuine. City Plumbing Supplies Holdings Limited decision as to which spend by a Participant will and will not count towards the Qualifying Spend shall be binding on the Participant and final.
4.8. The Participant may collect the Points and utilise them:
4.8.1. Participants may purchase discounts and offers through the benefits page, promotions and discounts from our affiliate partner(s) by cash, no exchange of accrued points are required;
4.8.2. Participants may purchase gift cards, credit notes, technology items, experiences in exchange for accrued points.
4.8.3 To make a monetary donation (“Donation”) to the Teenage Cancer Trust (the “Charity”) which is a registered charity (registered charity: 1062559 (England & Wales), SC039757 (Scotland) further details of the Charity are available at https://www.teenagecancertrust.org/ .
4.8.4 Items described in 4.8.1, 4.8.2 and 4.8.3 are “Incentives”
4.8.5 Participants who utilise their Points to make a Donation will receive an automated email from City Plumbing Supplies Holdings Limited confirming the Donation to the Charity.
4.8.6 City Plumbing Supplies Holdings Limited will analyse how many Participants have opted to make a Donation to the Charity as an Incentive and make a payment to the Charity to the same value as the aggregate amount of all Donations that the Participants have decided to make within the previous six (6) calendar months; such payment shall be made in the name of ‘Customers of City Plumbing Supplies Holdings Limited’.
4.9. Points will only be awarded in relation to Qualifying Spend from the Promotion Joining Date.
4.10. City Plumbing Supplies Holdings Limited (and/or its agents) will maintain an Account that records all Qualifying Spend for the relevant Promotion Period and the corresponding Points that have accrued in connection with that Qualifying Spend. Points will be updated in the Account on a regular basis.
4.11. City Plumbing Supplies Holdings Limited and its agents reserve the right to correct any mistakes that are made in respect of the Qualifying Spend and/or the number of Points issued to the Participant but recommends that the Participant keeps records of its transactions so that it (or the Representative) can check that the information held is accurate. Any queries in connection with the number of Points accrued should be presented in writing to City Plumbing Supplies Holdings Limited at the address set out at the end of these Terms and Conditions.
4.12. Incentives will be advertised on the Website and, subject to availability, may be ordered at any time while they appear on the Website, provided that the Participant has accrued sufficient Points. Redeemed Points cannot be used again and the Participant's Account balance will be reduced to reflect the number of redeemed Points.
4.13. Points cannot be redeemed until credited to an Account. In the event that a credit note or refund is issued to a Participant, or the Participant fails to pay in accordance with their agreed payment terms for any goods purchased from City Plumbing Supplies Holdings Limited, City Plumbing Supplies Holdings Limited shall be entitled to subsequently reduce the number of Points accrued to the Participant's Account or (if already redeemed) clawback the value of the relevant Points from future accruals of Points.
4.14. The Participant is the holder of its Points and is responsible for their security. City Plumbing Supplies Holdings Limited are the overall owners of all Points and they remain its property at all times, until redeemed by the Participant as the Account holder.
4.15. The Participant cannot transfer, sell or use its Points for any purpose except as permitted under these Terms and Conditions. If the Participant attempts to transfer Points in any way that is not permitted by these Terms and Conditions City Plumbing Supplies Holdings Limited reserves the right to take such action against the Participant as it considers appropriate.
4.16. Dates on which the Incentives will take place will be available on the Website or otherwise confirmed by the relevant agent and/or Promotion Partner (as defined below).
4.17. City Plumbing Supplies Holdings Limited reserves the right to modify scheduling of any Incentives or the Promotion without prior notice at any time and for any reason.
4.18. City Plumbing Supplies Holdings Limited further reserves its right to substitute any Incentive with an incentive/reward of equivalent value in the event of circumstances outside of its control.
4.19. Points will expire and be removed from the Account 24 calendar months from accrual. The Participant will not be entitled to any compensation or damages from City Plumbing Supplies Holdings Limited and/or its agents in connection with those forfeited
4.20. If a Participant's Account becomes dormant for over 12 calendar months the Points will expire and be removed. The Participant will not be entitled to any compensation or damages from City Plumbing Supplies Holdings Limited and/or its agents in connection with those forfeited Points.
5. Claiming an Incentive
5.1. Points can be redeemed against Incentives advertised and available on the Website. City Plumbing Supplies Holdings Limited may decide to give Participants the ability to "top-up" the number of Points that they have, in order to allow Participants to claim certain Incentives where the number of Points held by the Participant would otherwise be insufficient.
5.2. If a Participant wishes to redeem its Points it must submit an online redemption form via the Website for any Incentives that it wishes to claim (a "Redemption"). At the point in time that the Redemption is submitted, the Participant must have sufficient Points within its Account for the Incentive being claimed.
5.3. Certain Incentives are subject to limited availability and will be allocated on a strictly 'first come, first served' basis. Where a particular Incentive is dependent on a minimum volume of orders being placed the Participant acknowledges and understand that such Incentive may be withdrawn or cancelled by City Plumbing Supplies Holdings Limited (in its absolute discretion) and will only be provided if a sufficient number of customers sign up for that Incentive.
5.4. The number of Points payable for each Incentive is shown on the Website and may be amended at any time prior to the Participant submitting a Redemption for a particular Incentive.
5.5. Despite the efforts of City Plumbing Supplies Holdings Limited and/or its agents, some Incentives advertised on the Website may have been attributed with an incorrect value (i.e. the number of Points payable for that Incentive). If this is the case City Plumbing Supplies Holdings Limited and/or its agent will contact the Participant or the Representative (if any) and determine how best to proceed. For the avoidance of doubt, there will be no obligation on City Plumbing Supplies Holdings Limited to provide Incentives for the number of Points advertised where such an error has been made, whether by City Plumbing Supplies Holdings Limited, an agent or any other third party.
5.6. The Participant acknowledges that transactions on which Points are redeemed may be made directly with third party merchants and/or suppliers (the "Promotion Partners", each a "Promotion Partner") who may offer links to their websites via the Website ("Third Party Sites").
5.7. City Plumbing Supplies Holdings Limited is not responsible for Third Party Sites nor for any product information or services supplied through or in connection with such Third Party Sites.
5.8. City Plumbing Supplies Holdings Limited has no responsibility for the standard, quality or otherwise of any Incentives, goods or services received or supplied by a Promotion Partner or the failure of any Promotion Partner to honour a redemption.
5.9. Any dealings that the Participant, the Representative or the Nominee(s) (as defined below) may enter into with any Promotion Partner (or other third party) will be solely between them and that Promotion Partner (or other third party), including any transaction for the purchase of products from such Promotion Partners (or other third parties). All such dealings will be subject to these Terms and Conditions and privacy policies of such Promotion Partners (or other third parties) as are applicable to such transactions.
5.10. No change to an Incentive can be made by the Participant after it has been booked in accordance with the information submitted on the online redemption form.
5.11. If the Participant wishes to amend their Incentive in any way (such as extending their stay or adding additional travellers) the Participant must state this when claiming their Incentive. City Plumbing Supplies Holdings Limited and their agents will endeavour to provide suitable arrangements and will require the Participant to pay any additional costs before such arrangements can be made.
5.12. The Incentive cannot be transferred, exchanged, sold or in any way traded. The Incentive cannot be used for third party entertainment or gifted or awarded to a third party who is not within the employ of the Account holder.
5.13. For the avoidance of doubt, Incentives earned by a business holding an Account shall be for the benefit of the named account holder and not any other individual. It is for the named account holder (i.e. the Participant) to nominate the person or persons who is/are to receive the Incentive ("Nominee(s)") at the time the online redemption form is submitted. The Nominee must be an employee of the Account holder.
5.14. Any Incentives that individuals from the Participant's business receive are received purely in the capacity of an agent, acting on behalf of the Participant. It will be the responsibility of the Participant to determine who has access to the Promotion on its behalf and any decision entitling individuals to be the recipient of Incentives rests with the Participant and not with City Plumbing Supplies Holdings Limited.
5.15. Incentives shall only be permitted to go ahead if: (i) on the date of applying for the Incentive the Participant has no outstanding invoices attributable to the Promotion Period; and (ii) their Account has not been suspended by TCity Plumbing Supplies Holdings Limited due to non-payment/legal issues.
5.16. The Participant agrees to make an individual participating in or receiving an Incentive on its behalf aware of these Terms and Conditions.
5.17. All persons attending, participating in or receiving an Incentive may be required to enter into a waiver of responsibility and by attending, participating in or receiving an Incentive, such individuals agree to be bound by these Terms and Conditions and the terms and conditions of the relevant Promotion Partner.
6. Liability
6.1. Subject to clause 6.2:
6.1.1. City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Participant, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any acts or failures of any Promotion Partner or other third party or for any loss of profit, or any indirect or consequential loss arising under or in connection with the Promotion or the participation in the Promotion of any Participant or any individual selected by the Participant to receive an Incentive; and
6.1.2. City Plumbing Supplies Holdings Limited accepts no responsibility for any loss or damage caused by the negligence of City Plumbing Supplies Holdings Limited, its servants or agents out of or in connection with this Promotion except where caused by wilful neglect of City Plumbing Supplies Holdings Limited, its employees or agents.
6.2. Nothing in these Terms and Conditions excludes or limits City Plumbing Supplies Holdings Limited liability for:
6.2.1. death or personal injury resulting from the negligence of City Plumbing Supplies Holdings Limited, its employees or agents;
6.2.2. fraud or fraudulent misrepresentation; or
6.2.3. any matter in respect of which it would be unlawful for City Plumbing Supplies Holdings Limited to exclude or restrict liability.
6.3. The Participant hereby agrees to release and to hold City Plumbing Supplies Holdings Limited (and its employees, officers, directors, agents, marketing partners and affiliates) harmless from any and all losses, damages, rights, claims and actions of any kind in connection with or arising from:
6.3.1. any breach of these Terms and Conditions by the Participant or any person it selects to receive the Incentive; and
6.3.2. The:
6.3.2.1. delivery of any Incentive;
6.3.2.2. acceptance of any Incentive;
6.3.2.3. use of any Incentive; and/or
6.3.2.4. misuse of any Incentive.
7. Taxes
7.1. The Participant acknowledges and agrees that accepting an Incentive may be subject to tax and/or National Insurance. The Participant shall be fully responsible for and shall indemnify City Plumbing Supplies Holdings Limited for and in respect of any VAT, corporation tax, income tax, National Insurance and social security contributions and any other liability, deduction, contribution, assessment or claim arising from or made in connection with receipt by the Participant or any individual selected by it of an Incentive. For further information the Participant should contact its nearest Inland Revenue Office.
8. Termination
8.1. City Plumbing Supplies Holdings Limited reserves the right to amend, suspend or withdraw this Promotion, any Incentive in whole or in part at any time without prior notice or compensation and the Participant's right to use any accumulated Points will be forfeited and the Participant will not be entitled to any compensation or damages from City Plumbing Supplies Holdings Limited, its agents or any third party.
8.2. City Plumbing Supplies Holdings Limited may terminate the Participant's participation in the Promotion and cancel or suspend any Points in the Participant's City Plumbing Supplies Holdings Limited Account by notifying the Participant and/or the Representative (if any) in writing if City Plumbing Supplies Holdings Limited reasonably believes that the Participant and/or the Representative:
8.2.1. has acted in a way that harms any Highbourne group company, any of its agents, the Promotion or any Promotion Partner;
8.2.2. has engaged in any illegal or fraudulent activities;
8.2.3. has collected or redeemed Points dishonestly or in a way that breaks these Terms and Conditions;
8.2.4. has acted in a hostile, abusive or aggressive manner towards any of City Plumbing Supplies Holdings Limited staff, any of its agents' staff or any of its Promotion Partner's staff;
8.2.5. has knowingly provided false or misleading information at any time in relation to the Participant's participation in the Promotion;
8.2.6. has breached or attempted to breach any of the terms relating to the Participant's Account or City Plumbing Supplies Holdings Limited Account (including, but not by way of limitation, failing to pay its Account in accordance with the applicable payment terms);
8.2.7. has had a zero balance on its City Plumbing Supplies Holdings Limited Account for a consecutive 12 month period.
8.3. In the event that the Participant's City Plumbing Supplies Holdings Limited Account is withdrawn from the Promotion or is terminated at City Plumbing Supplies Holdings Limited discretion the Participant's right to use any accumulated Points will be forfeited and the Participant will not be entitled to any compensation or damages from City Plumbing Supplies Holdings Limited, its agents or any third party.
8.4. The Participant or the Representative can choose to withdraw the Participant's participation in the Promotion at any time by contacting the Promotion Administrator in store. Any accumulated Points not claimed by the date of withdrawal shall be forfeited and the Participant will not be entitled to any compensation or damages from City Plumbing Supplies Holdings Limited and/or its agents.
9. Data Protection and Publicity
9.1. By participating in the Promotion, the Participant, and any Nominee(s) or other individual who accepts or agrees to receive any Incentive at the direction of the Participant, consent to:
9.1.1. City Plumbing Supplies Holdings Limited processing the Participant's and any such individual's data; and
9.1.2. the Participant's and any such Nominee's or individual's name, details and/or photographs appearing in publicity material or other events relating to the Promotion.
9.2. The Participant may be asked to participate in future publicity or PR activities, which may involve taking photographs. The Participant shall use its best endeavours to participate in such activities and procure that any Nominees or individuals selected by it to receive any Incentive participate in such activities.
9.3. The Participant understands and accepts that as a participant in the Promotion they will be sent regular updates by City Plumbing Supplies Holdings Limited on the status of their Account, including their level of Qualifying Spend and the number of Points accrued to date ("Account Updates"). Account Updates may also include information about Incentives that could be available to the Participant. Agreeing to receive Account Updates is a condition of taking part in the Promotion.
9.4. In addition to the Account Updates referred to above, the Participant agrees that City Plumbing Supplies Holdings Limited and/or its agents may use any information relating to the Participant provided by the Participant and/or the Representative (if any) in connection with the Promotion, or generated by City Plumbing Supplies Holdings Limited and/or its agents in connection with the Promotion, to market City Plumbing Supplies Holdings Limited products to the Participant. Marketing information may be issued in various formats, including (but not be limited to) letters, emails and/or text messages.
9.5. City Plumbing Supplies Holdings Limited Privacy Policy sets out the information that City Plumbing Supplies Holdings Limited will gather on Participants, Representatives and Nominees, how a Participant earns and redeems Points, how this information will be used and who it may be shared with. Every Participant and Representative (if any) should carefully read the latest version of the Privacy Policy. If a Participant notifies City Plumbing Supplies Holdings Limited that they do not wish to receive marketing information referred to in clause 9.4 above from City Plumbing Supplies Holdings Limited, its agents and/or its Promotion Partners or be contacted by City Plumbing Supplies Holdings Limited, its agents and/or its Promotion Partners for promotional purposes, City Plumbing Supplies Holdings Limited will comply with such request and pass on any relevant request to the relevant agents and/or Promotion Partners.
10. Additional terms and conditions
10.1. In addition to, or in conjunction with, the main body of Terms and Conditions and the applicable terms and conditions of any Promotion Partners:
10.1.1. the terms of Schedule 1 of these Terms and Conditions will apply to specific relevant Incentives;
10.1.2. the terms of Schedule 2 of these Terms and Conditions will apply to Enhanced Points Promotions; and
10.1.3. the terms of Schedule 3 of these Terms and Conditions will apply to Prize Draws.
11. General Conditions
11.1. These Terms and Conditions replace all previous versions and are correct as at the date indicated on page 1 above. City Plumbing Supplies Holdings Limited reserves the right to amend these Terms and Conditions, the Website Terms of Use, the Privacy Policy, the Acceptable Use Policy and/or the Cookie Policy at any time. Participants who continue to participate in the Promotion following any such amendments will be considered to have accepted such updated documents.
11.2. Any advice or actions of City Plumbing Supplies Holdings Limited staff, the staff of any of the agents or the staff of any Promotion Partners engaged in connection with the Promotion, that is contrary to these Terms and Conditions will not have the effect of amending these Terms and Conditions.
11.3. City Plumbing Supplies Holdings Limited (and its employees, officers, directors, agents, marketing partners and affiliates) shall not be in breach of these Terms and Conditions or be liable for any disruption to the Promotion, an Incentive, or any delay in performing or failure to perform, any of its obligations under these Terms and Conditions if such disruption, delay or failure results from events beyond the reasonable control of City Plumbing Supplies Holdings Limited.
11.4. City Plumbing Supplies Holdings Limited reserves the right to vary these Terms and Conditions or cancel the Promotion at any stage in the event of circumstances arising beyond its reasonable control.
11.5. The Promotion is a stand-alone promotion and does not amend normal terms and conditions of trading as between City Plumbing Supplies Holdings Limited and its customers, which will continue to apply.
11.6. No failure or delay by City Plumbing Supplies Holdings Limited to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
11.7. No one other than City Plumbing Supplies Holdings Limited and the Participant, their successors and permitted assignees, shall have any right to enforce any of these Terms and Conditions.
11.8. Nothing in these Terms and Conditions is intended to, or shall be deemed to, establish any partnership between City Plumbing Supplies Holdings Limited and any of the Promotion Partners.
11.9. These Terms and Conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the English courts shall have exclusive jurisdiction over any proceedings in connection with these Terms and Conditions and City Plumbing Supplies Holdings Limited Promotion.
11.10. The Participant's statutory rights are not affected by any of the above Terms and Conditions.
11.11. Any correspondence regarding the Promotion should be addressed to the City Plumbing Rewards Promotion Administrator at: City Plumbing Supplies Hldings Limited, Highbourne House, Eldon House, Eldon Way, Crick, Northamptonshire NN6 7SL
Schedule 1 - Additional Terms
1. Incentives involving overseas travel will require each traveller to have a valid passport.
2. When the Incentive involves air travel the individuals due to receive the Incentive will be responsible for any costs accrued for airport parking and any other ancillary expenses.
3. If the Incentive includes a trip or a holiday, it is the responsibility of the main traveller to ensure that s/he and his/her family or travel companions who are accompanying them on the trip all have the necessary travel insurance, any recommended inoculations or other medical precautions and visas/passports. City Plumbing Supplies Holdings Limited or any suppliers linked with the Promotion will not be held responsible for any travellers having inadequate travel insurance or being unable to travel through not having the necessary passport or visa.
4. All Incentives are offered subject to availability and restrictions may be imposed as to when each Incentive may be taken. Travel must take place within 6 months of the date on which the Participant claims the Incentive. Travel is excluded during all UK bank or public holiday periods and further date exclusions may apply, as shown within the description of each Incentive on the Website. Excluded dates may be amended at any time prior to the Participant claiming the Incentive, without prior notice.
5. Once an Incentive has been claimed by a Participant, no cancellations, refunds or other amendments will be possible. However, for certain sporting fixtures or other events that are taking place on a specific date, City Plumbing Supplies Holdings Limited may be able to accept cancellations and a reallocation of relevant Points if at least 4 weeks prior notice is provided.
6. City Plumbing Supplies Holdings Limited cannot be held responsible for any travel or banning restrictions imposed by the UK police, borders agency or courts in relation to any individuals due to receive the Incentive.
7. Those participating in motor-based Incentives (cars/bikes, on/off road, official track) must hold a current full and valid UK driving licence.
8. The list of gift card brands and value denominations may be modified from time to time at the sole discretion of City Plumbing Supplies Holdings Limited.
9. City Plumbing Supplies Holdings Limited accepts no liability for gift vouchers that are defaced, altered, lost, stolen, damaged or cancelled and will not be accepted in shops.
10. If the Participant does lose or damage the gift card, City Plumbing Supplies Holdings Limited will endeavour to transfer the balance of the gift card on to a new gift card (should the retailer allow this) and send to the Participant at a cost of £2.50. Replacement cards may be sent via signed for or special delivery at the Participant's cost, should they choose to receive their card in this way. City Plumbing Supplies Holdings Limited is not directly linked to any of retailers whose products are listed on the Website. In the event that any one such product or company is placed in either administration or receivership there is no obligation on City Plumbing Supplies Holdings Limited to replace or exchange any previously issued, unspent gift cards.
11. The Participant should refer to the back of the specific gift card for any retailer specific terms and conditions and expiry dates. City Plumbing Supplies Holdings Limited takes no responsibility for any changes to the terms and conditions relating to each individual gift card.
12. Participants who have set up a standing order to reload gift cards should be aware that only the bank account holder of the account from which the standing order funds are paid has the ability to amend or cancel a standing order. Should the gift card be lost or stolen, Participants should ensure that they immediately cancel the standing order with their bank to prevent funds being loaded onto the lost or stolen gift card. City Plumbing Supplies Holdings Limited cannot be held responsible for any losses due to the Participant not cancelling their standing order in the case of lost or stolen cards.
13. Requests for order cancellation must be made within 14 working days of receipt of order. Orders sent by first class mail or special delivery will be deemed to have arrived the next working day after dispatch. Reloads will be deemed to have been delivered 48 hours from when the order was placed. Refunds will be made back to the credit / debit card used to purchase. Vouchers, and gift cards in some instances, must be returned by registered postage. The Supplier accepts no responsibility for their return or for postage payable. Refunds can only be made for funds still on the gift card that have not been spent.
14. Technology Goods (including domestic appliances, electrical, audio visual, information technology and other similar items) will be delivered to the Participant within a maximum of 28 days. City Plumbing Supplies Holdings Limited will not be responsible for any loss or damage caused to the end user by late delivery.
15. As part of the delivery terms, the Participant must supply a contact name and telephone number; this contact number should preferably be a mobile telephone.
16. After receipt of the technology goods by the Participant, the Participant assumes all risks associated with the technology goods. It is the responsibility of the Participant to examine the technology goods on delivery The Participant must notify any claim based on any defect in the condition of the technology goods on delivery to City Plumbing Supplies Holdings Limited within 3 days from the date of delivery.
17. Return postage costs will be the Participant's responsibility and must be by insured delivery. Goods will be inspected on return and to be accepted for credit or replacement must be undamaged and in as new original condition and packaging.
18. All technology goods will be covered by the warranty terms offered by each respective manufacturer.
19. Expenses incurred during or as a result of participation in any of the Incentives which are not specifically stated to be included in the Incentive are not included in the Incentive and shall be for the Participant's own account. For example:
19.1. Unless otherwise stated, Participants will be responsible for arranging and providing their own means of transportation to and from an Incentive.
19.2. Transfers to and from UK mainland airports or the venue where an Incentive is to take place are not included in the Incentive itself. For the avoidance of doubt, Participants located outside the UK mainland are responsible for their own transfer to the UK mainland or the venue where an Incentive is to take place. Flight tickets from a mainland UK airport are included in an Incentive only where stipulated.
In the event of any dispute, the decision of City Plumbing Supplies Holdings Limited and its appointed representatives is final in all matters and no correspondence shall be entered into.
Schedule 2 - Enhanced Points Promotions
1. General terms applicable to each and every Enhanced Points Promotions
1.1. From time to time City Plumbing Supplies Holdings Limited will run Enhanced Points Promotions where Participants can collect additional points during the applicable promotional period ("Enhanced Points Promotion Period"). Each Enhanced Points Promotion Period will apply to a qualifying product/product range/or product category in respect of each Enhanced Points Promotion, (the "Qualifying Product").
1.2. An Enhanced Points Promotional Rate will apply to each particular Enhanced Points Promotion. The details of the different Enhanced Points Promotional Rates that may apply are set out in Schedule B of this Schedule 2.
1.3. City Plumbing Supplies Holdings Limited shall communicate to Participants the details (including the applicable enhanced Points Promotion Period, the applicable Qualifying Product and the applicable Enhanced Points Promotional Rate) in respect of each particular Enhanced Points Promotion from time to time.
1.4. The main body of those Terms and Conditions shall apply to each and every Enhanced Points Promotion in addition to the terms of this Schedule 2.
2. Details of specific types of promotion
Double Points Promotion
During this Enhanced Points Promotional Period Participants collect double points when they purchase Qualifying Products.
2.1 Highbourne Group own brands (“iflo, PlumbRight, TradeSave, AquaFina, Solfex, ProWarm”) supplied through City Plumbing Supplies Holdings Limited will receive 4 points for every £1 spent by Participants of qualifying spend
2.2 Product Categories of Boilers, Smart Home, Cable, Copper, Power Tools will receive 2 points for every £1 spent by Participants of qualifying spend
2.3 All other categories will receive 4 points for every £1 spent by Participants of qualifying spend
Triple Points Promotion
During this Enhanced Points Promotional Period, Participants collect triple points when they purchase Qualifying Products.
2.4. My Rewards participants will receive 12 points for every £1 spent by Referral Sales of Qualifying Products.
2.5 Highbourne Group own brands (“iflo, PlumbRight, TradeSave, AquaFina, Solfex, ProWarm”) supplied through City Plumbing Supplies Holdings Limited will receive 6 points for every £1 spent by Participants of qualifying spend
2.6 Product Categories of Boilers, Smart Home, Cable, Copper, Power Tools will receive 3 points for every £1 spent by Participants of qualifying spend
Fixed Points Promotion
During this Enhanced Points Promotional Period Participants will receive 8 points for every £1 spent by Referral Sales of Qualifying Products.
Schedule 3 - Monthly Prize Draws
Participants are eligible to participate in monthly prize draws as notified to Participants from time to time by email.
Participants receive one free entry into the applicable Prize Draw for every £500 of Spend.
Participants satisfying the above criteria will be entered into the applicable Prize Draw automatically. Participants can, however, opt out of being entered into Prize Draws by visiting their "My Account" page on the website at www.cityplumbingrewards.co.uk.
The Prize on offer will vary from Prize Draw to Prize Draw. Only one prize is on offer in respect of each Prize Draw. Participants will be e-mailed with specific details of the Prize Draws.
Monthly Prize Draw Terms
The following will apply to each Prize Draw
● Prize Draw Month means the applicable calendar month as notified by City Plumbing Supplies Holdings Limited from time to time.
● The Prize Draw will be held in every Prize Draw Month. The promotion will commence on the first day of the Prize Draw Month and run until the last day of the Prize Draw Month ("Closing Date").
● One winner will be chosen by an automated computer generated random selection process 5 working days after the closing date ("Winner").
● The Winner will be contacted by telephone within one week of the winner being chosen. A confirmation e-mail will be sent by City Plumbing Supplies Holdings Limited after the Winner has been notified.
● In the event that the Winner cannot be contacted for any reason within 5 working days of the selection process date, City Plumbing Supplies Holdings Limited reserves the right to randomly select an alternative winner. City Plumbing Supplies Holdings Limited will not be responsible for any inability to contact a Winner.
● Prizes are non-refundable, non-transferable and non-changeable.
● City Plumbing Supplies Holdings Limited reserves the right in its absolute discretion to substitute another prize of similar or greater value.
● Prize Draws are open to Participants only and only those persons who are resident in the UK and aged 18 or over are eligible to enter into the Prize Draw.
● By entering the Prize Draw, Participants take responsibility for any tax implications arising from any Prize won and are assumed to have gained permission from their employing company, where appropriate, should they win the prize.
● By participating in the Prize Draw, Participants fully and unconditionally agree to and accept these Terms and Conditions and the decisions of City Plumbing Supplies Holdings Limited, which are final and binding in all matters related to the competition.
● Participants agree that if selected as the Winner, City Plumbing Supplies Holdings Limited may also require the Winner to participate in reasonable publicity including but not limited to publishing their name and photograph on City Plumbing Supplies Holdings Limited website and in local newspapers.
● City Plumbing Supplies Holdings Limited reserves the right to amend or withdraw the Prize Draw if circumstances arise which are beyond its control.
● Details of the Winner will be available by writing to: City Plumbing Supplies Holdings Limited, Highbourne House, Eldon House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
● City Plumbing Supplies Holdings Limited reserves the right to disqualify any Participant if it finds any tampering with the operation of the competition or to be acting in violation of this Schedule 3 and/or these Terms and Conditions or in an unsportsmanlike or disruptive manner. Any attempt by any person deliberately to undermine the legitimate operation of the competition may be a violation of criminal and civil law and, should such an attempt be made, City Plumbing Supplies Holdings Limited reserves the right to seek damages from any such person to the fullest extent permitted by law. City Plumbing Supplies Holdings Limited’s failure to enforce any of these Terms and Conditions shall not constitute a waiver of that provision.
● Information collected from entrants will only be used for the purposes of entry into the Prize Draw and for sending out the Prize and will not be disclosed to a third party, other than as is absolutely necessary to fulfil the Prize offered under this competition, without the individual's prior consent.